Salesforce is exceptional, which explains why it keeps expanding at over 25% per year. It is also not particularly astonishing that it is expected to reach $26.4 billion this fiscal year and $31.8 billion the following.
Numerous businesses are using Salesforce. But first, let’s check: Is your Salesforce managed properly?
Do you have the right people with the proper abilities to plan, create, construct, test, manage, execute, and ensure your Salesforce CRM is used effectively?
Finding the right skill set to use Salesforce is easier said than done. The reasons are numerous, with the most significant challenge being that Salesforce is a complex and multi-faceted solution that serves multiple business areas and purposes. Managing the number one CRM requires a wide range of specialized skills. Finding talent that can cater to these niche roles is extremely difficult, if possible, and contributes to organizations’ ever-widening Salesforce skills gap.
Do you need help finding the Salesforce talent it requires?
Salesforce is a SaaS solution sold directly at departmental levels, such as marketing, sales, commerce, and customer service, as opposed to ERP software, which is purchased, implemented, and managed with IT oversight. And, because it does not require a large on-premises installation, it is much faster and easier to deploy and begin using. To manage and scale Salesforce for a growing business, an equal level of investment is required, which includes various types of experts such as developers, integration specialists, project managers, business analysts, and more. This is one aspect that most businesses overlook, especially in the beginning. However, once Salesforce is deployed and needs to be managed, the need becomes apparent sooner rather than later.
Businesses hire a Salesforce Administrator to manage and maintain the platform when the need arises. Although these administrators have the knowledge and experience required to customize and maintain the solution, they rarely have the other specialized skills required to manage, scale, and integrate mission-critical organization-wide software with the evolving business.
Another scenario occurs when Salesforce begins with a single department and only requires a part-time team of developers, project managers, analysts, and specialists to support it. However, as Salesforce expands to other departments due to the fantastic features that entice all leaders to leverage it, the single Salesforce Administrator becomes overburdened in meeting all new business needs. As a result, Salesforce needs to be more utilized and able to deliver the results it should.
Hiring a Salesforce specialist team in-house is not a feasible option.
Recruitment takes time and effort: Hiring is a lengthy, time-consuming process that necessitates a great deal of patience and dedication. According to the Society of Human Resource Management (SHRM), it takes an organization 42 days to find, vet, negotiate, and hire a technical delivery professional!
New hires may leave: The candidate may leave soon after going through the laborious hiring process. According to research, approximately 22% of new hires leave within the first two months! There is a 1 in 5 chance they will leave after a gruelling 42-day recruitment process and a 45-day onboarding and training period. According to PWC, these employee losses cost an organization 50 and 150% of its annual salary! Furthermore, even if they stay for the first few months, the Harvard Business Review reports that 33% of these new hires begin looking for work within the first six months of joining.
Hiring is expensive, plus there’s cut-throat competition: With the increasing use of Salesforce products, entry-level and experienced Salesforce professionals have many opportunities. When demand outnumbers supply, prices are bound to rise. Companies pay an average of $101k – 143k to Salesforce Administrators, Developers, and Architects to entice them away from their current employers. Such is the level of competition that is hiring bonuses and significant salary increases are offered.
So, what’s the answer?
Salesforce Managed Services is your adaptable, scalable, and cost-effective solution for realizing your Salesforce investment’s value without hiring additional full-time, dedicated employees. All you need is a Salesforce partner with experience, such as Galvantrix.
Why Use Galvantrix for Salesforce Managed Services?
Filling Skill Gaps with Our Best Talents: You get a team of Salesforce experts to meet your requirements with us. Utilize our certified Salesforce Consultants, Administrators, Business Analysts, Solution Architects, App Developers, Implementation Engineers, Project Managers, and others. As a result, you won’t need to hire in-house employees to fill any gaps in skills and specialties.
Get In-Depth Salesforce Consulting to meet your requirements: To determine and plan your personalized, step-by-step project roadmap, we begin by learning about your business processes and goals and reviewing KPIs and current market trends. We will then provide you with strategic front-end planning and one-stop accountability, saving you money and time on costly and time-consuming re-dos and the hassles of needing multiple consultants.
Reduce Costs and Increase Productivity with our Sales Cloud Customization: Our experts can help you customize your Salesforce Sales Cloud to maximize efficiency through better data, intelligence and automation. We will leverage AI-powered features to improve your sales strategies, provide real-time insights and enhance your sales reps’ productivity. This will lead to increased revenue and profitability while also reducing overall costs. Let us help you achieve your goals and drive success for your business.
Scale up your Customer Service by taking advantage of our Service Cloud Expertise: Our experts can help you scale your customer service using Salesforce’s Service Cloud and AI-powered workflow automation. This will allow your team to save time and focus on providing excellent customer service. We will work with you to align customer-centric strategies with Salesforce’s best-in-class technologies, which will help you build long-term relationships, improve the customer service experience, and exceed customer expectations. Let us help you take your customer service to the next level.
Win Customers by leveraging our Marketing Cloud expertise: Our team’s experience with Salesforce Commerce Cloud and complex multi-cloud customizations gives us a unique advantage in analyzing the complete customer journey across multiple channels. Our Marketing Cloud experts use this advantage to design ideal customer buyer journeys by considering various data sources and channels. This allows us to personalize campaigns and make them behaviour-centric, improving lead nurturing, increasing upselling and cross-selling, and maximising your marketing ROI. Let us help you optimize your customer journey and drive success for your business.
You Are Covered With 24×7 Proactive Support
Our Managed Services team provides 24×7 proactive support to align with your business needs, ensuring that problems are resolved before they can impact your business. You can have peace of mind with our 24-hour support service and customized holiday overflow options to augment your busy seasons.
Be Change Ready Our Change Management Services
Our Change Management Services will help you stay up-to-date with each Salesforce release cycle and provide guidance on feature prioritization, adoption, and change management. We will assist you in updating your Salesforce org and ensure a smooth transition to new features and functionality. With our support, you will be well-equipped to handle changes and stay ahead of the curve.
Salesforce Managed Services Are Cost Effective
Our Salesforce Managed Services are cost-effective, allowing you to extend your team and meet all your Salesforce needs at a lower cost than maintaining an in-house team. This can also save you time by avoiding the lengthy recruitment process.
Leverage Truly Flexible Services, Without Added Costs
With our services, you can leverage truly flexible service models that can be customized to fit your unique engagement needs. We can measure, optimize, and tweak the service model as needed without additional costs. This flexibility lets you get the most out of your Salesforce investment and achieve your business goals.
We offer flexible onsite, offshore, and hybrid delivery models for our Salesforce Managed Services. These models are designed to produce high-quality solutions while increasing ROI and reducing service delivery costs. Our onsite Salesforce Consulting Services are complemented by our offshore Salesforce Development Team of consultants and developers, ensuring the ideal solution with fast turnaround times. This hybrid model guarantees flexibility and scalability, allowing you to adapt quickly to your changing business needs.
